Enterprise and rollout
Use this path for procurement, rollout planning, deployment expectations, and direct team conversations.
Best for: teams, procurement, rollout planning
Contact
Talk to the team
Use this page for onboarding help, enterprise questions, and product support.
Product support
Use this path for setup help, activation questions, onboarding, and product issues.
Best for: setup, activation, product issues
WeChat and Discord
Community channels are used for onboarding follow-up, rollout coordination, and ongoing product discussion.
WeChat / Discord / Email
Best after the first email reply
WeChatShared after first support reply for active onboarding and rollout conversations.
DiscordShared after first support reply for product follow-up and community discussion.
Response expectation
For onboarding, activation, and support, email is the first contact path. After that, WeChat or Discord can be used for faster follow-up.
Recommended first step: email the team
Support rhythm
Email is the primary entry for support and enterprise requests. Community channels are opened after the first reply to keep support and rollout conversations focused.
Recommended first reply within 1 business dayChinese and English supportEmail first, community follow-up
Early-stage support is routed through email first so rollout, onboarding, and community conversations stay high-signal.